General Managers

See every property from one screen, and follow every request to done.

Whispr connects guest messages to operations, so you see department breakdowns, response times and automation rate for any date range. Access is set per property, so each role sees exactly the properties it should.

Whispr · case timeline

  1. Case opened14:02

    Request · Maintenance · Room 412 — "AC isn't cooling properly"

  2. Team notified14:02

    The job reaches maintenance in WhatsApp, in the team's language

  3. PMS task created14:03

    Trace registered in the hotel's PMS, assigned to maintenance

  4. Accepted · in progress14:11

    A technician takes the case — status visible to the whole team

  5. Completed in WhatsApp14:36

    The technician closes the job from the same chat

  6. Guest updated automatically14:36

    "Your AC has been fixed — thank you for your patience!" — in the guest's language

A day with Whispr

A day with Whispr

Three moments that change when your properties run through one platform.

  1. Mornings start with every property in one view.

    The reporting dashboard shows overnight volumes, the share Whispr AI answered, and department breakdowns — broken out per property.

  2. You notice a case stuck open before a guest has to complain.

    A reminder keeps a waiting case from slipping through; you open its timeline to see exactly where it's waiting — no phone call needed.

  3. A weekly review surfaces which guests need attention.

    Repeated requests, open cases and approaching checkouts appear together with their evidence; you decide which property needs a closer look.

What you see

The report comes from the record, not a guess.

  • Volumes, AI vs. staff response times, and automation rate — for any date range.
  • Department breakdowns: which team is closing how much work.
  • A multi-property console — each user sees only the properties they're assigned to.
  • When an employee completes a job from WhatsApp, it becomes part of the operational record — visible from report to resolution.

Illustrative interface representation with sample data.

Whispr · reporting
Last 7 days · Seaside Resort
Conversations
1,284
on WhatsApp
Answered by AI
68%
rest handled by staff
Median first reply
12 s
AI · staff 4 m 10 s
Cases completed
312
median 27 min to done

Cases by department

  • Housekeeping41%
  • Maintenance23%
  • F&B18%
  • Front office12%
  • Other6%

Sample figures to show the report layout — not measurements from any hotel.

What matters for this role

What matters for this role

Property-by-property reporting

Compare volume, response time and automation rate property by property, for any range you choose.

Reporting

Tracked cases

Every request becomes a case routed to a department and tracked to completion — with a timeline you can open.

Hotel Operations

Guest insights

See which guests need extra attention from evidence-based signals, and compare across properties.

Guest Insights

Questions

Questions general managers ask

Does each property see only its own data?

Yes — in the multi-property console, each user sees only the properties assigned to their role.

Are reports live or sent periodically?

You pick any date range in the reporting dashboard and see it live, including how much each department has closed.

What happens if a case runs late?

A reminder goes to the team so a waiting case doesn't slip through; you can see exactly where it's waiting from the case timeline.

See every property working in Whispr.

We'll show reporting, operations and guest insights running on scenarios shaped like your own properties.

Book a demoExplore Whispr AI