Kickoff & channel inventory
We map which channels your guests already use and agree the plan for connecting them.
Onboarding & Support
How your property gets from signed to live.
Five steps get your channels, knowledge base, and departments connected — with your team trained before go-live.
Onboarding
Onboarding in five steps.
Connect your channels
WhatsApp is registered through Meta's embedded signup from the Whispr dashboard; a Telegram operations group can be linked for your staff.
Build the knowledge base
You upload documents and FAQs; PMS/HMS integration brings in live hotel data such as restaurants, menus, room types and events.
Set up departments & routing
Your departments and routing rules are configured, and your employees are set up to receive assigned work in WhatsApp.
Staff walkthrough & go-live
Your team gets a walkthrough of the dashboard, cases, and routing, then Whispr goes live for your property.
Before we start
What your hotel prepares.
Documents & FAQs
Whatever you'd hand a new front-desk hire — policies, hours, amenities, common questions.
Department list & staff
Which departments exist, and which employees receive each department's work in WhatsApp.
Meta Business access
Access to your Meta Business account for the WhatsApp embedded signup.
PMS/HMS access
Access to your hotel management system, so the PMS/HMS integration can bring in live hotel data.
Support
Support during onboarding and after go-live.
Email support
Reach us at hello@qureai.net during onboarding and after go-live.
What support covers
Configuration questions, channel issues and knowledge base updates, before and after go-live.
Questions
Questions about onboarding
How long does onboarding take?
It depends on your channels and your PMS/HMS integration — we agree the plan and the timeline together at kickoff.
Do guests need to install an app?
No. Guests write to your hotel on WhatsApp, the app they already have.
Can we change routing rules later?
Yes, departments and routing rules can be updated from the dashboard at any time after go-live.
What if the AI answers something wrongly?
Answers are grounded in your hotel's own knowledge, gaps are logged when Whispr doesn't know, confidence thresholds hand uncertain cases to a person, and your team can take over any conversation at any time.
Let's plan your onboarding.
Bring your channels and your PMS — we'll shape a kickoff plan around your property in a demo.