Dissatisfaction, as it is said
Frustration and mentions of a bad review are recognised in the conversation itself, and a recovery case opens with the message attached.
Guest Insights
See the operational blind spots your reports never show.
Whispr recognises when a guest is unhappy or mentions a bad review, opens a recovery case with the conversation attached, and shows it next to the work that is running late.
Guest signals · Surfaced today
Illustrative dashboard- Negative-review mentionRoom 512 · 11:42
“I'll be writing about this.”
Conversation · late room readiness
- FrustrationRoom 207 · 12:10
“This is the third time I'm asking about the AC.”
Recovery case · AC not cooling · open
- Unhappy guestRoom 118 · 13:05
“Honestly, this is very disappointing.”
Recovery case · noise complaint
- Late against SLARoom 409 · 14:20
Minibar refill · waiting 2 h
Case · minibar refill · late
By signal, last 7 days
- Frustration23
- Late against SLA11
- Recovery cases opened9
- Negative-review mentions4
What becomes visible
Two kinds of friction, in one view.
Service that is slipping
Work running late and cases waiting too long stay visible, with a reminder to the team so nothing slips through.
Evidence, one step away
Every signal opens the conversation or case it came from.
A signal is useful when you can see why it was raised. Each one links to the message where the guest said it and to the work that was, or was not, done about it.
Illustrative interface representation with sample data.
Whispr · guest insights — record
Room 208 · M. Yılmaz
In-house · night 3 of 4
- 2 messages
Unhappy guest
Frustration about the same issue — 14:02 and 16:40
- 1 open case
Case still open
Housekeeping · waiting 2 h 38 min
- 1 message
Bad review mentioned
“I’ll be writing about this in my review.”
Recovery case
Opened — while the guest is still here
Signals from the conversation and the open case, each one click from its evidence.
Open evidence trail →
For the owner and the GM
Engagement that ran, work that was completed, guests who needed recovery.
Alongside the signals, management sees which automated engagements ran, how each department is completing its work, and which recovery cases opened this week.
Operations and engagement
Illustrative dashboard- Workflow executions
- 214
- this week
- Recovery cases
- 9
- opened this week
- Employee-reported issues
- 31
- 27 completed
- Median resolution
- 24 min
- illustrative
Automated engagements
- Satisfaction checks86
- Surveys58
- Offers40
- Birthdays12
- Anniversaries5
Completion by department
- Housekeeping61/64
- Front office50/53
- Technical36/41
- Food & beverage35/38
CompletedCompleted late
Recovery cases this week
Late room readiness · Room 512
Guest mentioned a review; case with guest relations
AC not cooling · Room 207
Frustration after a third message; technical case open
Noise complaint · Room 118
Unhappy guest; duty manager called the room
How it is built
Built from what actually happened in your hotel.
From real conversations
Signals are recognised in what guests write — including voice notes — in the language they use.
Tied to real work
Each signal sits next to the case, its owner and its status, so the next step is clear.
While the guest is still in house
You see it during the stay, not in next month's report.
Volumes, response times and cases by department.
Reporting →See your own blind spots in a demo.
Bring a recent complaint or a busy week — we show how the signals, the cases and the completion picture come together for management.