Packages
Core covers guest messaging, hotel operations, reservations, insights, automations and reporting. The Employee/HR add-on brings the same workflow to your staff. Pricing is agreed per property in a demo.
The structure
The add-on requires Core. Multi-property deployment is a scope option on either — see below.
| Aspect | Core | Employee/HR add-on |
|---|---|---|
| Who it's for | Guests, and the teams who serve them | Your employees, HR and managers |
| Channels | Guest WhatsApp in one inbox; staff work on WhatsApp or in a Telegram operations group | A dedicated employee WhatsApp number, separate from guest channels |
| Answers | Whispr AI answers in nine languages from your hotel's own knowledge; staff can take over any time | Policy and practical questions answered from an employee knowledge base you provide |
| Requests | Service requests become tracked cases routed to your departments; employees receive the work in WhatsApp and complete it with a reply, reminders keep open cases moving, and the guest gets an automatic closing message | Employee requests become tracked cases with a category and an owner; the outcome goes back to the employee in the same chat |
| Reservations | À la carte tables booked in chat by the sittings and rules you set, confirmed instantly or after your approval; room, spa and transfer requests collected for your team to decide | — |
| PMS/HMS integration | Live hotel data from your hotel management system — in-house guests, stay details, restaurants — with guest requests registered in connected systems | Your staff roster connected for employee recognition |
| Insights and reporting | Recovery cases when a guest is unhappy or mentions a bad review; reporting on volumes, response times, automation share and cases by department | Employee requests appear in the same case reporting |
| Automations | Configurable workflows that automate communication before, during and after the stay, with WhatsApp templates and campaigns | Onboarding and end-of-employment messages, sent once from approved templates |
Scope options
Several properties run from one console: per-property role-based access, portfolio-level reporting and onboarding handled property by property. It's a scope option on Core, not a separate tier — you add properties when you're ready.
PMS/HMS integration connects Whispr to your hotel management system: live hotel data in, guest requests registered in connected systems. We agree exactly what syncs for your property before you sign.
Included with Core
| Included | Detail |
|---|---|
| Onboarding & channel setup | Your channels are connected with our team before go-live. |
| Meta embedded signup for WhatsApp | WhatsApp is registered from the Whispr dashboard through Meta's embedded signup — no developer required. |
| Knowledge base setup support | We help structure the documents and synced data Whispr answers from. |
| Staff training session | A walkthrough of the dashboard, cases and routing for your team before go-live. |
| Support scope | Configuration, channel and knowledge questions during onboarding and after go-live — see Onboarding & Support. |
Questions
Pricing is set per property, based on channels, scope and integrations, and agreed together in the demo.
The add-on is added to a Core deployment — it runs on the same case and knowledge machinery as Core.
Yes. Properties are onboarded one at a time, and the multi-property console is switched on when you want to manage more than one from a single view.
Term length is agreed per contract — it's part of the conversation in your demo.
Bring your channels, your departments and your PMS — we'll shape the right scope and price for your property.
