Is it working?
How many conversations, how many answered without a staff message, and first-reply times shown separately for the AI and for your team — so you see what automation is carrying and where people still step in.
Reporting
See where your operation needs attention.
Volumes by channel, how fast guests got a first reply, how long cases took by department — for one property or all of them, over any period you choose.
Whispr · reporting
Last 7 days · Seaside Resort
- Conversations
- 1,284
- on WhatsApp
- Answered by AI
- 68%
- rest handled by staff
- Median first reply
- 12 s
- AI · staff 4 m 10 s
- Cases completed
- 312
- median 27 min to done
Cases by department
- Housekeeping41%
- Maintenance23%
- F&B18%
- Front office12%
- Other6%
Sample figures to show the report layout — not measurements from any hotel.
Three questions the report answers
Is it working, where is the load, what do guests ask?
Where is the load?
Cases opened, completed and time-to-done per department, by hour and by day. A department that keeps guests waiting shows up as a number before it shows up as a complaint.
What do guests ask?
Intent, department and language breakdowns — the questions and requests that should shape your knowledge base, your automations and your staffing.
Drill down
Every number opens the cases behind it.
A slow department isn't a chart; it's a list of cases with timelines — when the team was alerted, when someone accepted, when it closed. The report and the operation are the same record.
Illustrative interface representation with sample data.
Whispr · case timeline
Case opened14:02
Request · Maintenance · Room 412 — "AC isn't cooling properly"
Team notified14:02
The job reaches maintenance in WhatsApp, in the team's language
PMS task created14:03
Trace registered in the hotel's PMS, assigned to maintenance
Accepted · in progress14:11
A technician takes the case — status visible to the whole team
Completed in WhatsApp14:36
The technician closes the job from the same chat
Guest updated automatically14:36
"Your AC has been fixed — thank you for your patience!" — in the guest's language
Plainly
Your numbers, from day one.
One console, every property
Portfolio owners compare properties side by side; each manager sees their own. Access is set per property.
Built from your own record
Reports are built from your own conversations and cases, so every figure traces back to work your team can open and review.
Reporting answers "how are we doing"; Guest Insights answers "who needs us now".
Guest Insights →See the report on a sample week.
In the demo we open the reporting console on a sample property and show what each number leads to.