Guest Relations Managers
Notice the guest who needs you — while they're still in the building.
Whispr recognises when a guest is unhappy or mentions a bad review and opens a recovery case with the conversation attached. Late work stays visible, and the guest is told when their request is done.
Room 208 · M. Yılmaz
In-house · night 3 of 4
- 2 messages
Unhappy guest
Frustration about the same issue — 14:02 and 16:40
- 1 open case
Case still open
Housekeeping · waiting 2 h 38 min
- 1 message
Bad review mentioned
“I’ll be writing about this in my review.”
Recovery case
Opened — while the guest is still here
Signals from the conversation and the open case, each one click from its evidence.
Open evidence trail →
A day with Whispr
A day with Whispr
Three moments that change for guest relations.
You hear about an unhappy guest during the stay.
Frustration or a mention of a bad review opens a recovery case with the message attached; you know what happened before you reach out.
When a case closes, the guest hears about it automatically.
A closure message goes to the guest in their own language when the case is done; you decide whether to add a personal touch on top.
Late work doesn't slip through.
A case that waits too long gets a reminder to the team, and it stays in your view until it's done.
What you see
The queue shows what needs you.
- Views: recovery cases, late work.
- Every recovery case opens the conversation that raised it.
- Everything comes from the operational record — no survey, no score.
Illustrative interface representation with sample data.
Room 412 · A. Weber
Recovery caseFrustration after a late repair · technical case overdue
Room 218 · M. Yılmaz
LateTowels requested 2 h ago · reminder sent to housekeeping
Room 301 · E. Nováková
ResolvedCase completed · closure message sent
What matters for this role
What matters for this role
Recovery cases
An unhappy guest or a bad-review mention opens a case, one click from the conversation behind it.
Guest InsightsAutomatic closure message
When a case closes, the guest automatically gets a closure message in their own language.
Hotel OperationsIn-stay touchpoints
In-stay satisfaction checks keep you in touch with the guest while there's still time to act on the answer.
AutomationsQuestions
Questions guest relations managers ask
What opens a recovery case?
A guest who is clearly unhappy, or who mentions a bad review, in the conversation itself. The case carries the message, and your team decides what to do next.
Does Whispr score guests or predict reviews?
No. Whispr recognises what the guest actually said and shows it with its evidence. There are no scores and no predictions.
Does the closure message always go automatically?
Yes — when a case is completed, an automatic closure message goes to the guest; what you add on top is up to you.
Notice the guest while there's still time.
We'll show recovery cases and closure messages on scenarios shaped like your own hotel.