Your hotel is the controller
Your hotel determines the purposes and means of processing guest data, including any consents that are required.
Security & Data
Your guest data, handled with clear roles and built-in controls.
Your hotel stays in charge of guest data and Whispr processes it on your behalf. The controls your team relies on every day are part of the product.
Roles & data
Who does what with guest data.
Whispr is the processor
Qure Whispr processes the messages exchanged between your hotel and your guests, on your hotel's behalf and instructions.
What we process
Phone numbers, message content and timestamps, language and intent classification metadata, and hotel and conversation identifiers — the data guest–hotel communication runs on.
In the product
Controls built into the product.
| Control | What it does |
|---|---|
| Per-property role-based access | Each person's access is scoped to the properties they're assigned to in the console. |
| Staff takeover pauses the AI | The moment a team member takes over a conversation, the AI stops answering until it's handed back. |
| Grounded answers | Whispr answers from your hotel's own knowledge; when a question isn't covered, it says so and logs the gap for your team. |
| Freshness cutoff | A message that has waited too long goes to a person, so the guest gets a considered reply. |
| Confidence thresholds | Each decision has a confidence threshold; below it, Whispr asks a clarifying question or hands over to your team. |
Meta & WhatsApp
How WhatsApp messages travel.
Meta's WhatsApp Business Platform
Messages sent via WhatsApp are processed through Meta Platforms, Inc.'s WhatsApp Business Platform, under Meta's own terms and privacy policy.
Approved templates outside the 24-hour window
Once a WhatsApp session window closes, a new message to a guest is sent using a template Meta has reviewed and approved.
Questions
Questions about data handling
Who owns the data?
Your hotel, as the data controller. Qure Whispr processes it on your hotel's behalf and instructions.
How do guests exercise their rights?
Guests direct access, correction or deletion requests to the hotel they communicated with, since the hotel is the controller.
How does our hotel request deletion of guest data?
Deletion requests are handled through your hotel together with us — write to legal@qureai.net.
For the legal detail, read our Privacy Policy — or write to legal@qureai.net.
Privacy Policy →See Whispr set up around your hotel's everyday requests.
Bring your requests, your departments and your questions. We set every demo up around how your property actually operates.