Verified hotel knowledge
Answers come from the documents you approve and the live data of your hotel system. When the answer isn't there, Whispr says so and records the gap for your team.
Whispr AI
One hotel intelligence layer across guests, employees and management.
Whispr AI reads every conversation with your hotel's verified knowledge and the operational context around it. It answers, creates work or requests a reservation where that is supported — and asks or hands over when it is not sure.
Guest conversations
WhatsApp messages and voice notes
Employee conversations
Work and questions in WhatsApp
Management visibility
Signals, status, completion
Whispr AI
One hotel intelligence layer
- Verified hotel knowledgeAnswers come from what your hotel has approved
- Operational contextThe stay, the open work, the department
- Safe abstentionBelow its threshold it asks or hands over
- Human takeoverYour team can take any conversation
- Supported actionsAnswer, create work, request a reservation
What leaves the layer
- A grounded answer
- Assigned work
- A reservation request
- A signal for management
Requests
A request becomes work, not a forwarded message.
Whispr AI recognises what the guest needs, which department it belongs to and how urgent it is, then creates the work with everything your employee needs to complete it.
Illustrative interface representation with sample data.
Operational · routed, tracked, closed
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp · English
Understood: request · maintenance · room 412Case opened and routed to the maintenance team
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Case closed by staffThe guest is informed once the work is done
When it isn't sure
It asks or hands over instead of guessing.
Every decision carries a confidence threshold. Below it, Whispr asks a clarifying question or passes the conversation to your team with the context attached.
Illustrative interface representation with sample data.
Whispr AI · decision path
1
Guest message · WhatsApp · English
Could we get a baby cot in room 412 tonight?
2
Understood — each decision carries its own confidence
- Intent
- Request
- Department
- Housekeeping
- Urgency
- Normal
- Tone
- Neutral
Tick = the decision's threshold. Below it, Whispr does not act on that decision. Bars are illustrative — they show the mechanism, not a measured accuracy.
3
Confidence gate
Act(path taken)
Case opened · routed to Housekeeping · job sent to the employee in WhatsApp · guest told it's in hand
Answer
Reply grounded in hotel knowledge — or say it doesn't know, and log the gap
Below threshold
Ask a clarifying question or hand the conversation to staff — never guess
Always on
- Staff takeover pauses the AI until the conversation is handed back
- Safety, medical, or "get me a human" → immediate handover with a staff alert
- A message that sat too long gets a human reply, never a stale automatic one
What it works from
Grounded in your hotel, aware of what is happening.
Operational context
It knows the stay, the open work and the department, so an answer and an action fit the situation.
Nine languages
Replies in nine languages, detected automatically, and the conversation stays in the guest's language.
Human control
Automation where it helps. Human control where it matters.
Your team can always take over
One click makes any conversation human-owned. The AI stays silent until staff hand it back.
Confidence has thresholds
Every AI decision carries a threshold. Below it, Whispr asks or hands over.
Grounded answers
Replies come from your hotel's own knowledge, and gaps are written down for your team.
A late message goes to a person
A message that waited too long is passed to your team with an alert, so the guest gets a considered reply.
See the signals this layer surfaces for management.
Guest Insights →See Whispr AI on your hotel's real questions.
Bring the questions your guests and your team ask every day — in the demo we show how Whispr answers them from a hotel's own knowledge.