Intelligent Hotel Operations & Guest Relations
From guest conversations to coordinated hotel action.
Whispr understands guest messages in nine languages, answers from your hotel's own information and turns every request into work for the right team. Staff complete it from WhatsApp, the guest hears back, and management sees who did what.
Whispr in action 46 seconds
From message to finished work
The guest writes, your team acts, management sees it.
One request, followed from the guest's message to the employee's WhatsApp and onto the record — nothing re-typed, nothing lost between departments.
The guest writes where they already are, and hears back when it's done.
Guest conversation
WhatsApp14:02
Whispr · 14:02
Work createdHousekeeping · Room 412
Whispr · 14:31
- Guest writes
- Whispr understands
- Work is created
- Guest is informed
One platform
Guest relations, operations, AI and reservations, working as one.
Guest relations
Answers in the guest's language from your hotel's own information. An unhappy guest or a bad-review mention opens a recovery case while they're still in house.
Guest RelationsOperational orchestration
Every request becomes a case for the right department, with a reminder when it waits and a closing message to the guest when it's done.
Hotel OperationsAI assistance, with control
Whispr reads intent, department and urgency. Below its confidence threshold it asks or hands over, and your team can take over any conversation.
Whispr AIReservation journeys
À la carte bookings follow your sittings and rules. Room, spa and transfer requests reach your team with dates, guests and children's ages collected, and the guest hears your decision.
ReservationsAccountability
Every request has an owner, a finish and a record.
Staff receive the job in the WhatsApp they already use and close it with a reply — there is no app to roll out. Telegram operations groups work the same way.
| Aspect | Today: groups, calls, a logbook | With Whispr |
|---|---|---|
| A guest asks for something | Forwarded to a group, or a phone call | A case opens for the right department |
| Who has it | Often unclear | A named person or team, notified in WhatsApp |
| How it's finished | A thumbs-up, or nothing | The employee replies “done” and the case closes |
| Does the guest hear back? | If someone remembers | A closing message, in the guest's language |
| What management sees | Scrolling and phoning around | Who reported it, who received it, who completed it — and when |
Management visibility
See where your operation needs attention, property by property.
Reporting comes from the record, not from asking around. Volumes, response times, late work and recovery cases are visible per property, with access set per property.
- The path from report to resolution, for every case
- Late work and recovery cases at a glance
- Every property in one view, with per-property access
Illustrative interface representation with sample data.
Management view · Last 7 days
Example management view- Frustration signals
- 23
- across 9 guests
- Negative-review mentions
- 4
- 2 before checkout
- SLA violations
- 6
- of 175 requests
- Completed by employees
- 182
- of 196 reported
Signals over time
- All signals
- Recovery cases opened
SLA status
175requests
- On time148
- At risk21
- Late6
Reported and completed by employees
CompletedOpen
See your hotel's everyday requests in Whispr.
Tell us the requests your team handles every day. We set the demo up around them — from the guest's message to your employee's WhatsApp and the management record.